Terms and Condition to make reservation / Booking with Robinson Crusoe Holidays Pvt. Ltd
01: THE BOOKING CONTRACT: Once your booking has been confirmed, the tour operator or the travel agent issues a written confirmation after you have deposited the amount for your trip. Do go through the confirmation details thoroughly and report any incorrect or incomplete information to the company immediately. Please ensure that your names are stated exactly as in your passport.
02: TRAVEL INSURANCE: You must purchase a comprehensive travel insurance package against medical, natural calamity, helicopter evacuation, personal accident, trip cancellation, etc. This is strongly suggested to all our esteemed clients. All costs for emergency evacuation must be paid in cash in Nepal unless an insurance company has agreed to pay the costs on your behalf.
03: TOUR AMENDMENT: To make alterations of any trek/tour itinerary, prior notice is requested. You’re advised to stay in touch with us thus. But occasionally, you may be obliged to do so en route under certain circumstances for instance bad weather, etc.
04: YOU’RE PERSONAL BELONGINGS: On any account, we’re not answerable for any loss or damage of your luggage or property belonging to you even when shouldered by porters, ponies, or vehicles. That means your personal possessions, luggage are at your risk at the times.
05: PAPERS AND DOCUMENTS: All necessary documents should be presented in sequence for example to issue visas, necessary permits, etc. We’re not accountable in case of any trip formality not completed in time before the trip departs in the absence of essential papers and documents.
06: SUPPLEMENT CHARGE: On our trekking and tour packages, rooms or tents are provided on a twin sharing basis. Thus, a single room supplement charge will be imposed on the client who does not have another tour participant to share a room/tent with.
07: PAYMENT: If your balance is not paid at the specified time (unless previously arranged with us in writing) we reserve the right to cancel your booking. Your booking (if we are able to do so) will be confirmed on receipt of your deposit of a certain Percent of the price of the Programs. You will be invoiced for the remainder of the cost, which is payable before the tour departure.
08: DOWN PAYMENT: To secure a place, a 20% down payment is required to make in advance as per the company policy.
09: HOW TO PAY YOUR DEPOSIT: We accept Traveler’s Cheque / Wire Transfer / Visa or Master Card / Western Union / Cash – US Dollar – Euro – Pound – Japanese Yen – Hong Kong Dollar – Australian Dollar – Singapore Dollar – Etc.
10: PAYMENT BY CREDIT CARDS: Visa and Master’s cards are widely accepted in Nepal. So they are our preferred credit cards. American Express, JCB, and other major credit cards are also accepted but at times they are less convenient. Please check with us before payment.
Note: For payment by credit cards from your home location (not a face to face transaction) you can scan and mail us a signed authorization form with your card number, expiry date, CVV2 code, photocopies of both sides of your credit card, and the copy your passport pages containing your personal details and your signature and payment amount. That you are supposed to pay the bank charges (4 % in Nepal) while making payments by credit cards by yourself.
11: CANCELATION DURING AN EMERGENCY: When you cancel your booking at the last moment due to an emergency, there won’t be any refund of your initial deposit. But if you inform us(via email) at least 7 days before the trip starts, stating the reason for the cancellation and furnishing valid documents as proof we will retain your deposit after deducting 20% from the initial deposit. You can use the remaining 80% to book a tour (added charges applicable for the chosen trip) for yourself, your family, or friends.
12: ACCOMMODATION: Although we are trying to arrange your hotel room according to your requests, bed type, and smoking preferences are not guaranteed.
13: TOUR LEADER/GUIDE: The tour leader or local ground operator who represents Across Himalaya has overriding authority on our tours. By signing our booking form, you agree to do this. If you commit any illegal act on a tour with us or if in the opinion of the tour leader or ground operator your behavior is detrimental to the safety and welfare of the group as a whole you may be asked to leave the tour without any right to refund.
14: CONTACT/LOCATION: The contents of this web site have been carefully compiled and to our best belief at the time of publication facts given are correct and describe fully and honestly the tours and expeditions offered. Any changes will be notified to you as soon as possible.
15: GROUP SIGE: On signing the booking form you show your willingness to accept our terms and conditions. On accepting your booking we agree to carry out our obligations to you as defined in our web site.
By proceeding with this reservation, /booking you agree to all terms and conditions, including in the Customer Agreement.
Terms and Conditions
01: LIMITATIONS: This website is for your personal and commercial use; in accordance with the terms and conditions of this agreement, and as a condition of your use you warrant and represent Robinson Crusoe Holidays Pvt. Ltd that you will not use this website for any illegal purpose or for any purpose that is prohibited by the terms and conditions of this agreement. Specifically, you may not modify copy, distribute, transmit, publish, display, license, create derivative works from or sell any product, services, information, or software obtained from this website.
02: YOU’RE WARRANTIES: You warrant that you are at least 18 years old and possess the legal authority to enter into this agreement and to use this website in accordance with the terms and conditions of this agreement. You agree to be financially responsible for all of your use of this website. You also warrant that all information supplied by you in using this website is true and accurate.
03: CONTACT INFORMATION: A contract will exist after Robinson Crusoe Holidays Pvt. Ltd accepts your reservation by sending you reservation details with a full-service explanation.
04: COMMUNICATIONS: According to the customers’ requests; Robinson Crusoe Holidays Pvt. Ltd can communicate by sending email and/or fax. You agree that all notices, disclosures, agreements, and other communications that we provide to you electronically or by fax satisfy any legal requirements that communications be in writing.
Terms and Conditions
Our service for our guest
Our trips are fully supported and offered personalized service to our guests. If you’re interested to involve in these trips by your interest, time, and physical and mental preparation it’s fine.
Among the cultural programmed; Honeymoon Tour Package – 10 Days, Nepal Pleasure Tour – 8 Days, Adventure Package Tour – 14 Days, Historical Nepal Tour – 10 Days, Spiritual tour Package – 12 Days, Kathmandu Unique tour – 5 Days, Historical Gorkha Village Tour 9 Days, Nepal India Cultural Tour – 10 Days, Nepal Bhutan Tibet Tour – 12 Days.
If you are interested to plan your tour and trek yourself according to your interest we manage it. According to your time duration and schedule, please go to our Plan Trip or Customize Trip.
Robinson Crusoe Holidays is always ready to provide excellent services for our guests. Based on our cultural motto “Matri Debo Bhaba, Pitrii Debo Bhaba, Atithi Debo Bhaba.” Mother as a God, Father as a God, and Guest as a God.